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   • Juan Grases
   • Nov 19, 2020

   Hi, could you try this?

   if (!replica.status.equals(previous?.status)) {
     // construct the comment
     String message = "${replica.key}: Status updated from '${previous?.status?.name}' to '${replica?.status?.name}'"
     issue.comments = commentHelper.addComment(issue.comments){ comment ->
        comment.body = message
        comment.restrictSync = true
        comment.internal = false
     }
   }

   
   

   Best regards,

   Juan

   •  Comment

   1. Adriano Mazi

      • Nov 19, 2020

      Juan, it worked. Also, is it possible to prevent this comments being synced back to original ticket where I transitioned the status:

   2. Juan Grases

      • Nov 19, 2020

      Normally that's what 

      comment.restrictSync = true
      Is doing. It's not working? Is this on Jira Cloud?

   3. Adriano Mazi

      • Nov 19, 2020

      Juan, it's working fine. I have another configuration to transition the tickets and add a comment, but didn't edit this section.

      
      

      Thank you for the support.

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