autocreate a tag in Zendesk when Exalate

 
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Hi,


I want to autocreate a tag in the Zendesk ticket when i Exalate the ticket.

This way i can filter on the tag and create a view with al my Exalated tickets.

Any idea how to do this?


Hope someone can help!


Cheers,

Maarten

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    1 answer

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      Hi Maarten Wildeman ,


      We apologise for such a delay.

      However, I would like to ask you if you inspected this document of creating tags in Zendesk?

      https://docs.idalko.com/exalate/display/ED/How+to+sync+issue+labels+in+Zendesk


      Kind Regards,
      Andrii

      1. Maarten Wildeman

        Hi Andrii,


        Yes i did.

        I want a new tag to be created when i Exalate an issie. Your solution describes already made tags/labels.

        So i have a Zendesk ticket, i push the Exalate button and the a new tag is being created.

        The Zendesk-Jira app does this, it creates a JIRA_Escalated tag so people can filter on that.


        Cheers.
        Maarten

      2. Francis Martens (Exalate)

        Hi Maarten,


        There are different approaches


        • Use the tag to select the issues that need to be exalated.
          This is being used by other customers who have a dropdown box which sets a tag.  This tag triggers the exalate

        • Use a syncback on the destination
          (Check documentation here)
          The syncback will send a message back from the destination to zendesk.
          The incoming sync can then be used to set any field (such as a customfield containing the issue key)




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