Hi,

we are trying to sync ticket statutes between Jira and Zendesk. I.e. when someone set a ticket status as "Done" on the Jira side, it should be set as "Solved" on the Zendesk side.

We followed https://docs.idalko.com/exalate/pages/viewpage.action?pageId=33587496

On Jira we have default outgoing sync block - https://imgur.com/Z4C3lVw.png
On Zendesk we want to set just a default status (from the start) in the Incoming sync - https://imgur.com/YrLrrAo.png

>issue.setStatus("Open")

and it returns follow error -

>Status cannot be blank
https://imgur.com/ZEWMkcf.png

we tried a few more variants, but nothing has helped.

Could you help us to configure it please?

Thank you