Sync organization from Zendesk to Jira On Prem and set default value for non-matches

 
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How do I sync Organization in Zendesk to a list field in Jira - and specify a default if the value is not found?


Sync works (with help from : Sync organization from Zendesk to Jira) if the value sent from Zendesk does exist in the Jira single select list field:


Zendesk outgoing sync 

def orgId = issue.organization_id 
if(orgId){
  def orgName = httpClient.get("/api/v2/organizations/"+(long)orgId+".json").organization.name
  replica.customKeys."Organization" = orgName
}

Jira incoming sync 

issue.customFields."OEMs".value = replica.customKeys.Organization


Tried setting the default to "Others" like this but it did not work:


Jira incoming sync 

issue.customFields."OEMs".value = replica.customKeys.Organization ?: "Others"

thanks, 

Sandra

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    1 answer

    1.  
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      Hi Sandra, 

      I would suggest you to try the following script in your incoming Jira instance:

      def orgOption = nodeHelper.getOption(issue, "Organization", replica.customKeys.Organization) 

if(orgOption == null){
    issue.customFields."Organization".value = nodeHelper.getOption(issue, "Organization", "Others")
}
else {
    issue.customFields."Organization".value = orgOption
}


      the outgoing Zendesk doesn't need to be modified.

      Best,
      Ezequiel

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