This documentation will show you how to sync over tempo worklogs from Jira cloud to Service now.
- Create a connection if you don't already have one
- Go to the Exalate App → Connections → Initiate connection
- If you already have a connection click on Edit connection
- Apply these changes
Jira Cloud side
- Add this to your outgoing sync.
TempoWorkLogSync.send( "OM72xP3i1IxEgUT4YR1dmAHNRXcOEw", // replace OM72xP3i1IxEgUT4YR1dmAHNRXcOEw with the newly generated access token replica, issue, httpClient, nodeHelper )
- Make sure you change the access token.
More info about Tempo worklogs sync: https://docs.exalate.com/docs/syncing-tempo-worklogs-in-jira-cloud
Generate an access token
Done on your Jira side
Servicenow side
add this code to your Incoming sync change the values of your customFields
// create a variable with the integer datatype def time = 0 // Iterate over the workLog items for(int i = 0; i < replica.workLogs.size(); i++){ // This will add every logged time to the "time" variable time += replica.workLogs[i]?.timeSpent.toInteger() / 60 } // Set the customfield value to the total logged time and converts it back to a string entity."servicenow_customField_name" = time.toString()
Full video how to do it:
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