I need to create a trigger based on issue Request type

 
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I need to create a trigger that Exalates Jira Service Management tickets when the request type = "Ask a question"

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    1 answer

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      You can create the following trigger

      project = XYZ AND "Request Type" = "Ask a question"

      Note: Replace “XYZ” for your project key


      You can also use the following script in your firstSync statement, so the issue is created only if it matches the request type


      if(firstSync && issue.customFields."Request Type".value == "Ask a question")



      The script above will return the name of the Issue Request Type, for example: “Ask a question”

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