Permission error when syncing between two instances. Proxy User has permissions.

 
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Error:

com.exalate.api.node.exception.IssueNotEditableException: Issue TEST-123 cannot be updated by user exalateuser. Please check permissions.


This occurs even if the proxy user has all the necessary permissions. What could be the cause?


Thanks,

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    1 answer

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      This message indicates that Exalate couldn't update the issue. This might be due permission problems but more often is about the issue being in a status (like closed) that doesn't allow to update the issue (only add comments). From the incoming script, you can avoid this error by doing:

      //Incoming sync, place this on the top of your script

if(!firstSync && nodeHelper.isIssueEditable(issue)) {
	issue.comments = commentHelper.mergeComments(issue,replica)
	return;
}
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