Note
We've packed up and moved from Confluence to Discourse to bring you a better, more interactive space. Out of courtesy we didn't migrate your user account so - you will have to signup again
The Exalate team will be on holiday for the coming days - returning Jan 4
Enjoy & stay safe
I want to sync a custom field in jira to public reply in zendesk, ie. any time custom field is editing a new public reply is created in zendesk. Note: I still want all other comments in JIRA to be added as internal notes in zendesk. The custom field in JIRA is called "External Notification"
Here is what I have so far and it is working to add internal comments in Zendesk but not public replies.
Zendesk Incoming Sync:
JIRA Outgoing Sync: