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State Mapping.xlsx
Hi Everyone,
I am working on Jira to snow integration and I am facing below challenges,Please help me out with these.
Map<String, String> priorityMapping = ["1 - High": "High", "1 - Critical": "Critical"]
if (replica.priority.name in priorityMapping.keySet()) {
def priority = nodeHelper.getPriority(priorityMapping[replica.priority.name])
issue.setPriority(priority)
}
if (replica.status.name == "Canceled") {
if (replica.customFields."Cancellation Notes"?.value == "Canceled by Client") {
incident.customFields."Close Code"?.value = "Not Solved"
}
}
if (replica.status.name == "resolved") {
issue.customFields."YourCustomFieldName"?.value = "value"
}
> I tried to map the values with below example but its not working:
What is not working?
When i am mapping priority values it is not syncing the values from SNOW to Jira. Also do you have any feedback on Status Mapping and Status Panel in SNOW.