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Hi
We've found a problem between exalate and Automation for Jira.
In our use case, exalate sync a instance with Jira Service Desk and an instance with Jira Software. We've discovered our problem in the next case:
When a issue is commented on Jira Service Desk, the issue get sync using exalate.On Software, we have an automation which, when the issue is commented updates the labels field. Our problem is when Automation updates the issue, Exalate has not finished the Sync, and sometimes, when the Sync finish, updates again the label, deleting the value introduced with automation.
We're looking to fix that, as the other option is to buy automation for Service Desk instance, but we think we will have the same problem.
On what instance: Jira Data Center 8.5.3