Exalate did not allow slash symbol during sync up.

 
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Hi Experts, 
When we are trying to sync up projects across 3 platform, we found out an error indicating that "/" are not allowed to be synchronized. 

Is there any way to make it work?

Our field is called 「Component/s」, which is something Exalate can't allow to pass thru from parent project to receiver project. 

Can you help? 

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    3 answers

    1.  
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      This is strange - there is no such restriction.
      Can you provide more details

      • Data in the component
      • outgoing and incoming sync scripts
      • Error raised




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      1.  
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        Are you referring to the components system field?

        Then you can use issue.components

        1. allenhsieh

          Hi Francis, 
          The destination side uses component/s field, that's why I raised the question in the first place. 

          Can "/" be sync up? 

        2. Francis Martens (Exalate)

          the name of that field is issue.components without slash

        3. allenhsieh

          Hi Francis, 
          We managed to change the field in parent project A from "Components" to "Component/s" in order to match a receiver project C's fields. 

          The result was that the receiver Project C returned the error message as attached text file for your reference. 

          Can you please use your expertise to pin-point which directions we should go after in receiver Project C?


          Error.txt

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      2.  
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        Hi Francis, 
        That will be great if there is no such restriction!

        Currently the outgoing sync script (Parent Project A)

        if(issue.type.name == "MG+ Support Ticket"){
        replica.customFields."Call Type" = issue.customFields."Call Type"
        replica.customFields."HeadOffice" = issue.customFields."HeadOffice"
        replica.customFields."Provider" = issue.customFields."Provider"
        replica.customFields."Component" = issue.customFields."Component"
        replica.customFields."Communication Channel" = issue.customFields."Communication Channel"


        Incoming sync script (Receiver Project B)
        if (replica.type.name == "MG+ Support Ticket"){
        issue.customFields."Call Type".value = replica.customFields."Call Type".value
        issue.customFields."HeadOffice".value = replica.customFields."HeadOffice".value
        issue.customFields."Provider".value = replica.customFields."Provider".value
        issue.customFields."Component".value = replica.customFields."Component".value
        issue.customFields."Communication Channel".value = replica.customFields."Communication Channel".value
        issue.customFields."Original Assignee".value = replica.assignee?.displayName


        PS: the field "Component" was used to be named "Component/s", yet we run into an Error saying it is not allowed during sync up process. 

        So you are suggesting that there is no extra needed to make the field "Component/s" syncranizable?

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