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I have a one directional sync from assignee in Zendesk to assignee in JIRA. However, if they change the value of assignee in JIRA, I don't want exalate to overwrite it from the zendesk side.
But if they change assignee on the zendesk side, I do want to overwrite it on the Jira side.
This is what I have currently but I believe "previous" is checking the previous value on the JIRA side but I want it to check if it has changed on the Zendesk Side:
Zendesk outgoing:
JIRA Incoming: