avoid tags overwrite in ZD

 
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Hi,

in the connection setup, from ZD to Jira, the rule filter is based on a tag:jira (which is created from a check box). however, then an issue is updated from JSD to ZD, the jira tag disappears (as well as other tags).

How can i protect the ZD tagsfrom being over-written by JSD?

i need the jira tag to be able to maintain the sync going.

Thanks

  1. ben friedman

    from what im seeing - after the first sync from ZD to JSD, the Jira tag is in the JSD issue. after that, when i examine both replicas, they both contain the Jira tag. after i update from JSD, the Jira label disappers from the replicas.

    any thoughts?

  2. ben friedman

    there isnt a tag locker on the ZD side. and all the other tags/lables go through. just the Jira label isnt coming through. 

  3. Juan Grases

    Could you confirm that the Jira is sending the labels (tags)


    //Jira Outgoing
replica.labels = issue.labels



  4. ben friedman

    yes, that is on.

    in the local replica, when sending back from JSD to ZD, the label exists.

    when its being sent to ZD, it doesnt register.

    The tag is being formed from a checkbox field. on the ZD, that field registers as false (i.e not checked).

    i think the tag might be syncing, but its then removed since the check box field is set to false.

    what should i add in the incoming sync on ZD to make sure the checkbox is always checked?

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3 answers

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    issue.customFields."checkbox field name"?.value = true

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    1.  
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      i tried to either set all labels to on, or off. that didnt work. 

      some labels are passing. the only one that isnt passing is the one called 'jira' any chance its a special word?

      1. Juan Grases

        Not that I am aware of

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    2.  
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      Hi!
      You might try to remove the line:


      issue.labels   = replica.labels

      From the zendesk incoming script, would that work?

      Best regards,
      Juan

      1. ben friedman

        alternatively, how can i set a value for a custom checkbox field in ZD via a script?

      2. Juan Grases

        1. Hi Ben, better to keep track of this one in a separate community question. Could you create one?

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