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Description
I have a connection between ServiceNow and Zendesk this Connection I am passing Status data between the Applications
replica.status = issue.status
My problem is that ServiceNow has a status of Critical that Zendesk does not have and which can't be added in Zendesk. So what I have done is create a check box on all tickets in Zendesk that is manually set by the Agent to indicate the "Critcal" nature of a ticket.
What I need to do is when I receive a case from SN if the SN status is Critical I would mark the Zendesk Status as Urgent and check the Critical check box in ZN.
thank you,