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Hi
I'm looking for some guidance on the groovy code for syncing ServiceNow Work notes (which are not visible to the customer) to Jira Servicedesk internal comments (also not visible to the customer).
We'd sync normal comments as normal, but whenever a work note is added in SNOW, it should become an internal comment in Jira. If an internal comment is created in Jira, it should become a work note in SNOW.
Thanks in advance!
Kind regards
Jorden