Network error occurred and clean-up is stacked.

 
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Hi,


Unexpected network errors repeatedly occurred.

When I execute "Clean-up by entity" on the syncs in question, the sync status with stacked at "Under Clean-up".


Then I was told to upgrade Exalate.

Before the upgrade, I have some questions below.


We sync 3 instances following.
Jira A: 4.2.5-j7
Jira B: 4.7.8-j7
Jira C: 4.7.8-j8


1. Should we use the same version Exalate in all instance?
2. After upgrade Exalete, can we downgrade if we face problems?
3. We have a stack problem on "Clean-up by entity". Does "Clean-up by connection" have same problem in current version?



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    1 answer

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      Hello Ayumi, 

      Thank you for the patience. 


      1. It is not mandatory. We recommend to have the late versions of Exalate installed on all instances to eliminate any chance of errors caused by a version conflict. 
      2. Yes, it is possible. If there were any evolution changes made - please contact support to rollback.
      3. This depends on the root cause of the error. If the connection is configured and set correctly, the Clean-up tools will work as intended in current version. 


      I hope this helps (smile)

      Mariia

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