Note
We've packed up and moved from Confluence to Discourse to bring you a better, more interactive space. Out of courtesy we didn't migrate your user account so - you will have to signup again
The Exalate team will be on holiday for the coming days - returning Jan 4
Enjoy & stay safe
When a comment is synced from our Jira to Zendesk, it would be handy if we could use the Zendesk placeholders, such as: {{ticket.title}}
When we try using those codes in a Jira comment, it reaches Zendesk as: \{\{ticket.title}}.
Is there a way our users can add the placeholders in a Jira comment and have Zendesk apply the value substations when a comment is synced?
Our Zendesk sync code for comments is:
Thanks.