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Howdy,
We have users logging tickets in Zendesk which come through to our Jira board. Sometimes in the comments, there's some back and forth and images are shared.
When a user adds comments into Zendesk with an image, in Jira we get it like this;
The user in Jira then needs to look through all the attachments and find the one with the right file name.
Additionally, when we post a comment from Jira to Zendesk which includes an image, we are getting 2 comments which are added to the ticket.
The first is posted by the commenter in JIRA
and a second post by the proxy user which is only the image.
anyway to resolve these issues?
thanks