Calvin Street
Hi Calvin
As per our previous conversation, we can see that you are using our documentation to accomplish your workflow transition (https://docs.idalko.com/exalate/x/N4BZ).
We see you are using you are using the same code for the incoming script on both sides:
// the transitionmap maps remote statuses to transitions which needs to be activated locally
def transitionMap = [
"Waiting for support":"Waiting for support",
"In Queue":"In Queue",
"Under Review":"Under Review",
"In Progress":"In Progress",
"Pre-Approval(s)":"Pre-Approval(s)",
"Escalate to Project":"Escalate to Project",
"Post-Approval(s)":"Post-Approval(s)",
"Canceled":"Canceled",
"Won't Do":"Won't Do",
"Done":"Done"
]
/* transition the issue to the corresponding status.
** If the remote status is null or the status is not found in the map,
** add a comment to the issue such that the configuration can be adapted.
*/
if (replica.status == null ||
replica.status.name == null ||
transitionMap.get(replica.status.name) == null) {
issue.comments = commentHelper.addComment("Remote status "+replica.status?.name+" is unknown or cannot be mapped - can't handle it", issue.comments)
} else {
workflowHelper.transition(issue, transitionMap.get(replica.status.name))
}
This configuration you used works if every transition in the workflow is a global transition.
The error stated in the screenshot indicates that there is a "global = false" statement.
Status Error
Invalid transition :Transition
{id='null', name='Escalate to Project', from=null, to=null, global=false}
Please check if that is the case, also you may want to check if using static transitions is something you would like to implement, https://docs.idalko.com/exalate/x/JwAs
Kind regards,
Daniel