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Greetings,
We have a ServiceNow-Jira integration. When a comment is integrated from ServiceNow to Jira, the comment adds to the body "${author_username} commented: ${body}"
Our client has asked if we can change that username for the author's fullname, but we found that the information we're recieveing in Jira from ServiceNow comments is as follows:
So no fullname for the author, just the key. Is there a way to format these comments on ServiceNow outgoing sync, before being sent to Jira?
Thanks in advance, kind regards,
Alvaro.