Note
We've packed up and moved from Confluence to Discourse to bring you a better, more interactive space. Out of courtesy we didn't migrate your user account so - you will have to signup again
The Exalate team will be on holiday for the coming days - returning Jan 4
Enjoy & stay safe
We are planning to split our current instance into two JIRA instances. One will be a JIRA core which will contain all customer raised issues. The other one will be JIRA software with development issues.
To connect the support issues with the development issues we like to start using Exalate from Idalko.
In a test environment, I have to one to one issue synchronization up and running.
Now we have the following situation. Multiple customers will report the same bug. As customers will not be able to see each other's cases this will result in multiple support issues describing the same problem. We like to Exalate only one of those issues to the development team and somehow connect all the other support issues to the same development issue. Once the development issue is being resolved, all those support issues need to be updated as well.
Does someone have a solution for this use case?
Thanks for looking into this.
Laura