Automatically sycnhronize subtasks when them parebt tasks are triggred

 
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Hi

we have this case: we want to synchronize sub-tasks when task is synchronized for jira on-promise i found this article but it's about jira cloud Syncing subtasks automatically after syncing parent task (Jira Cloud)

 have you please any suggestion for Jira on-promise

i followed this link Sync Jira sub-tasks when a parent task is Exalated

Thanks a lot

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    2 answers

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      Hi Mariia 

      I tested this method but it's not what i expect 

      this method is about synchronizing separately task and subtasks

      what i expect is to synchronize automatically sub-tasks when parent task is exalated   

      Thanks 

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      1.  
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        Hi Salma!

        Please refer to the method mentioned in this support article: https://docs.idalko.com/exalate/x/XgjuAg

        But please note that you should also sync Parent and Subtask issue types to make sure all is synced correctly: https://docs.idalko.com/exalate/x/gIYrAQ

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