Hi Syed,
Do you have the external script needed for Jira server? We have documentation on this, basically you need to sync the Epics first. Then, if you try "Exalating" a task within this Epic from Jira Cloud, you should be able to see, it got created under the Epic, in Jira Server.
Here is the document, I am suggesting:
https://docs.idalko.com/exalate/x/oAF1Aw
Kind regards,
Ariel
Hi Andrii,
Yes, parent and child are synching using exalate if they are in same project, if they are in different project exalate doesnt link them, that is the issue.
-Syed KM
Hi Syed,
Do you have a project mapping? Possibly this might be why is not working for other projects on same connection. Here is documentation on this: https://docs.idalko.com/exalate/x/1IMrAQ
Kind regards,
Ariel
In Jira cloud: an Epic in project A contains Task/Story as a child from Project B.
To be exalated to
In Jira on prem instance Epic in project A contains Task/Story as a child from Project B
What is working:
In Jira cloud, Epic in Project A has Task/Story as a child in Project A
Is working and exalated to
Jira on prem instance Epic in Project A has Task/Story as a child in Project A