Note
We've packed up and moved from Confluence to Discourse to bring you a better, more interactive space. Out of courtesy we didn't migrate your user account so - you will have to signup again
The Exalate team will be on holiday for the coming days - returning Jan 4
Enjoy & stay safe
Do I see right that there is no such function as syncHelper.syncBackAfterProcessing on the ServiceNow side?
Are there any plans to add that at some point or is there any other way I could achieve the same thing in ServiceNow?
Because when I update the incident.assigned_to field to from 'empty' to someone or vice versa from someone to empty our ServiceNow automatically updates the status from 'Assigned to group' to 'Assigned to individual' or back. Which brings the status out of sync until I trigger a sync from ServiceNow to Jira in one way or another.