Emails are not being send out on issues that are being Exalated?

 
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Emails are not being send out on issues that are being Exalated?... we are runing on JIRA 8.4.  We are wanting to use "Batching email notifications" email feature.  but at this point regular emails are not even send if we disable "Batching email notifications" feature. 


When we create the record manually emails are getting triggered via regular method and also "Batching email notifications" mode. 


Do we have to do anything special ? 



  1. user-3fd1a

    can you share your exalate support zip, workflow, events and notification scheme - please forward to the support portal. We will try to reproduce

  2. Samip K Banker

    I just did. how to we export out evernts and notification schema?

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1 answer

  1.  
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    For those wondering - we found an issue with the Email this Issue addon and we are further investigating - problem not yet resolved but will come back once fully resolved


    1. Samip K Banker

      user-3fd1a :


      Any update on this ? We are currently blocked going production because of this issue. Thanks in advance. 


      ~Samip

    2. user-3fd1a

      Hi Samip,


      There is some disconnect here  - we are waiting for you to raise an issue at META-INF, and include us in the discussion.


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