JIRA Cloud Service desk to JIRA Next-Gen software project sync

 
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We are trying to replicate JIRA Cloud Service desk ticket to JIRA Next-Gen software project. How do we map custom fields created in service desk project in next-gen project.

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    2 answers

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      1. The custom fields created, which are available for both Service desk and Classic Software projects are not listed under a Next-gen software project.
      2. If I create a custom field with the same name & properties in Next-gen project, the sync gives me the below error.  

      Could not create an issue: Field 'customfield_10053' cannot be set. It is not on the appropriate screen, or unknown.; Field 'customfield_10167' cannot be set. It is not on the appropriate screen, or unknown..


      Please advise.

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        The same way as between two classic projects.

        Check the documentation  here

        (there are a bit of approaches)

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