Thanks Francis.
So I adjusted my code and got the name and assigned it to my Requested By variable. Below is the code for someone's reference.
def all = replica.variables.get("Requested by")
name = user.get("name")
fullName = user.get("name")
replica.variables.("Requested by") = fullName
As a side note -
Following code segment looks up a user, dereferences the found value and extracts the sysid (the .sys_id)
catalogTask.request_item = nodeHelper.getReference("sys_user", "sys_id", sys_id)?.sys_id
Assigning it catalogTask.request_item is possible but is semantical incorrect
debug.error("user = ${nodeHelper.getReference("sys_user", "sys_id", sys_id)}")
By adding below line, I get error.
debug.error("user = ${nodeHelper.getReference("sys_user", "sys_id", ${sys_id})}")
ERROR:
Caused by: groovy.lang.MissingMethodException: No signature of method: org.codehaus.groovy.jsr223.GroovyScriptEngineImpl.$() is applicable for argument types: (Script320$_run_closure1) values:The reason is that ${xxx} is only work in the context of a string.
Please change it to xxx ...
Unfortunately, I get this error now:
Caused by: javax.script.ScriptException: groovy.lang.MissingPropertyException: No such property: sys_id for class
This is the code:
catalogTask.request_item = nodeHelper.getReference("sys_user", "sys_id", sys_id)?.sys_id
debug.error("user = ${nodeHelper.getReference("sys_user", "sys_id", sys_id)}")
you will have to replace the undefined variable 'sys_id' with the variable which contains the sys_id.
How to get the reference value instead of sys id from the catalog task variables in ServiceNow? e.g. in the requested by variable, I am getting sys id instead of user's name. Code I am using is
catalogTask.request_item = nodeHelper.getReference("sys_user", "sys_id", ${sys_id})?.sys_id
replica.variables = buildVariablesMap(catalogTask.request_item.display_value)