Try to sync Additional comments but it create Work notes

 
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Question by client:

I try to sync text field from jira to Additional comments on Service Now but the comment created as Work notes and not as Additional comments.

my script is:
if((previous.customFields."SNOW Comments"?.value!=replica.customFields."SNOW Comments"?.value) && replica.customFields."SNOW Comments"?.value){
def comment = new BasicHubComment()
comment.setBody(replica.customFields."SNOW Comments"?.value)
incident.addedComments += comment

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    2 answers

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      TNX
      it's work (smile) 

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      1.  
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        Please try the following:

        if((previous.customFields."SNOW Comments"?.value!=replica.customFields."SNOW Comments"?.value) && replica.customFields."SNOW Comments"?.value){
def comment = new BasicHubComment()
comment.setBody(replica.customFields."SNOW Comments"?.value)
comment.setInternal(false) 
incident.addedComments += comment
}

        Kind regards,

        Ariel

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