sync name field between service now and jira data senter

 
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I try to sync user field from service now to Jira data center. The fields on both of the side are like user picker.

On service now side the type is "reference".

I succeed to get the name from service now but it is the full name and not the user name, so Jira not found the user. 

can someone help me with that?


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      Hi Yael,

      You may refer to: https://docs.idalko.com/exalate/x/IAAhAg

      What have you tried so far?

      Kind regards,

      Ariel

      1. Yael

        Hi, thanks.

        I found "nodeHelper.getUserByUsername("admin")" here:https://docs.idalko.com/exalate/display/ED/How+to+Synchronize+Custom+Fields and it is works

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