hen another user in Jira makes a comment in jira, it comes into zendesk as my name not theirs. I attached a screen show, The highlighted name is my name, but I did not make that comment.

This is the outgoing code from Jira we are using:

replica.comments = issue.comments.findAll { !it.internal }

This is the incoming code for zendesk we are using:

issue.comments = commentHelper.mergeComments(issue, replica, {
comment ->
comment.internal = true
comment
}
)

I need comments to show up as the actual user making the comments.