script for desciption from last comment

 
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Hi,

i have a zd<>Jira connection.

i need the jira's description to take on the last comment from ZD, at the time of first sync only. 

can you advise a script?



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    1 answer

    1.  
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      It is easy to get the last comment from the comment array using following snippet in the outgoing sync on the zendesk side


      def lastComment = issue.comments?.getAt(-1)
replica.description =  lastComment
// use next to check the result of the statement - this generates an error.debug.error("Replica description = ${replica.description}")
      1. Francis Martens (Exalate)

        You might also be interested in  only send the comment set from the moment of the exalate



        It is an advanced configuration with a message dance to store a local value.

      2. ben friedman

        thanks Francis,

        i've added that and now getting an error on the Jira side - 

        Internal comments cannot be processed. The reason is: Request Type custom field is required, but not set..


        ive tried to set the following, but to no success -


        on["""avo"""].issue.customFields."Customer Request Type".value = "Customer Support request"

      3. Francis Martens (Exalate)

        This is a separate topic.
        Check Setting the request type using the visual editor


      4. ben friedman

        Hi Francis, i've followed the guide, and now have the below, but it still produces an error:


        if (firstSync) {
            on["""avo"""].issue.customFields."Request Type".value = "Customer Support request"
        }

        def lastComment = issue.comments?.getAt(-1)
        on["""avo"""].description =  lastComment
        // use next to check the result of the statement - this generates an error.
        debug.error("Replica description = ${replica.description}")

      5. Francis Martens (Exalate)

        What is the error?

      6. ben friedman

        logs are available here

        https://drive.google.com/file/d/116sEiB7HSzNv8En0KmM00pMk-IdmEZwK/view?usp=sharing

      7. Ariel Aguilar

        Hi there,

        Let me help here, I checked on the logs and found the error:

        "Caused by: com.exalate.api.exception.script.IssueTrackerScriptException: Replica description = סתם מידע"

        So, you need to do the following to make it work:

        if (firstSync) {
    on["""avo"""].issue.customFields."Request Type".value = "Customer Support request"
}
def lastComment = issue.comments?.getAt(-1)
on["""avo"""].issue.description =  lastComment

        The word "issue" on the last line was missed before. Try out and let me know.

        Kind regards,

        Ariel

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