Hi Florian,
If you want to make sure it stays "Closed" when the status is set and not synchrozed again, you may add the following to your incoming sync rules:
Incoming:
if(issue.status.name != "Closed"){
def FMstatusMap = ["Warten auf Kunden": "Warten auf Standort", "Warten auf Dienstleister": "Warten auf Dienstleister", "In Prozess": "Aktualisiert", "Angehalten": "Aktualisiert", "Ticket gelöst": "Warten auf Standort", "Ticket_Geschlossen": "Geschlossen", "Erneut geöffnet": "Aktualisiert", "Ticket offen": "Zugewiesen"]
def remoteStatusName = replica.status.name
issue.setStatus(FMstatusMap[remoteStatusName] ?: remoteStatusName)
}
Let me know if this works for you.
Kind regards,
Ariel
Hello all,
I want when a certain status is set in the target project the status sync is not performed.
Kind Regards
Florian
Hi Florian,
Can you describe a bit more? And maybe share the configuration used?
Kind regards,
Ariel
Hi Ariel,
thank you very much for your support. I have in project A the status "Closed", when this status is set, the status in project A should not be changed anymore. (Customers can also set the ticket to this status).
However, in project B we are still working on the task partly in the background, the customers often don't get to know anything about it and should not be confused by reopened tickets.
def FMstatusMap = ["Warten auf Kunden": "Warten auf Standort", "Warten auf Dienstleister": "Warten auf Dienstleister", "In Prozess": "Aktualisiert", "Angehalten": "Aktualisiert", "Ticket gelöst": "Warten auf Standort", "Ticket_Geschlossen": "Geschlossen", "Erneut geöffnet": "Aktualisiert", "Ticket offen": "Zugewiesen"] def remoteStatusName = replica.status.name issue.setStatus(FMstatusMap[remoteStatusName] ?: remoteStatusName)We also update the status only from project B to project A. The status in project A does not influence the status in project B.
Many greetings
Florian