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We are setting up a syncronization of incidents and attached SLA records from servicenow to JIRA.
As i understand any change to the records will trigger a sync.
On the SLA records however, there is a field "Elapsed business duration" which is updated very frequently. We don't want to sync that field and we don't want a sync to be triggered everytime this field is updated.
Is there a way to ignore changes to this field?