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Hi,
I would to sync the JSD field "Request Participants" with a multi user picker customfield of an Jira Software project like "Additional Customers".
If anything is changed for "Additional Customers" in Project B the change should be sync with "Request Participants" in Project A (JSM project).
What do I have to set for outgoing and incoming configuration (script based connection)?
Regards
Bernd
This is an interesting case -
Questions:
Hi Francis,
thank you for your response.
→ the projects are are on the same instance
→ Jira Cloud
→ the type of customfield "Additional Customers" is "User Picker (multiple users)"
How are 'Additional customers' mapped to request participants and what should happen if the additional customer is not found on the JSM
→ On our instance all logged users are potentially customers, so every user who I can select in the customfield "Additional Customers" from the Jira Software project should mapped with the users in the JSM field "Request participants" from the JSM project
→ no restrictions
Here is my use case in detail:
Project A:
Jira Servicemanagement project with the JSM field "Request participants"
Project B:
Jira Software Project where the JSM field is not available and can't be used because it's not a JSM project
Hope this can describe my problem better.
Thank you!
Bernd