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I'm working on an issue with internal vs. external comments, but in order to implement that logic I need the Request type column to sync between Jira Service Desk and Jira Software. I'm using the exact logic explained here: https://docs.idalko.com/exalate/display/ED/Setting+the+request+type+using+the+visual+editor
I'm using script with a visual editor, the request type is populated on the Service Desk issue, but it will not sync to the Jira software issue.
We have to have comments sync between the two projects, but we want to enable the customer portal, and we don't want them to see see the comments from the Jira software project.
Current script is this:
if (firstSync) {
TMSServiceDesk.issue.customFields."Request Type".value = TMS.issue.customFields."Request Type"?.value
}
But I tried setting a Fixed value, too, and that did not work. I'm not getting an error, but the Request type field on the software side is not getting populated.