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Hi,
We're trying one private instances of Jira (data center) instances connected with servicenow.
The instance is behind one firewalls,
for creating connection I selected the "I don't have a URL" on servicenow instance and shared the connection string with the other party. but after they accepted the connection, it stocks on "pending".
How should I made the connection to work?
excalate is installed in both servicenow and Jira instance.