Hi,

We're trying one private instances of Jira (data center) instances connected with servicenow.

The instance is behind one firewalls,

for creating connection I selected the "I don't have a URL" on servicenow instance and shared the connection string with the other party. but after they accepted the connection, it stocks on "pending".

How should I made the connection to work?

excalate is installed in both servicenow and Jira instance.