Note
We've packed up and moved from Confluence to Discourse to bring you a better, more interactive space. Out of courtesy we didn't migrate your user account so - you will have to signup again
The Exalate team will be on holiday for the coming days - returning Jan 4
Enjoy & stay safe
We exalate a ticket from Zendesk to Jira. the Jira ticket is created and the next time a comment or status is changed in Zendesk, Exalate syncs the ticket with the associated JIRA Issue and replaces the Summary and Description with what is written in Zendesk. We do not want bi-directional which would in theory solve this because the summary and descriptions would be matching, but we do not want to change in Zendesk the Subject and Description form what was originally reported.