Note
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The Exalate team will be on holiday for the coming days - returning Jan 4
Enjoy & stay safe
Exalated issues from Jira to SNOW get stuck in Jira Sync Queue with status WAITING_FOR_RESPONSE until the SNOW sends back a reply. The Jira issue is actually sent to SNOW and a SNOW comment will clear the Sync queue. Is this expected behavior? Is there anything we can change in the set-up e.g. auto replies?
Note we are using the Basic mode on both sides.
Hi Gary,
I strongly recommend you to set up the connection from the Jira source and when you are setting up the connection please choice, "I don't have a URL" then accept the invitation on the Snow source and after that try to synchronize again.
Please let us know the outcome