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Hello ,
When closing PRB in Jira, I have below payload from Jira SD to SN:
I have below status mapping in SN incoming script:
Last line (entity.description =…. ) is for diagnosis purposes to set PRB description in SN and to save other variables.
So when closed state comes from Jira, description field in SN looks as below:
but PRB in SN is still resolved. Why state doesn't change to closed ?
Proxy user has all required credentials: I am able to close PRB in SN when I impersonate proxy user in SN.