Is there a way to synchronize Requested For field in Catalog Task item in ServiceNow

 
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I am trying to synchronize catalog task from ServiceNow to Task in Jira and unable to map 'Requested For'.


I am getting this in the Rest API response

"request": {
      "link": "https://ven03945.service-now.com/api/now/table/sc_request/0898e140876733009ffb8467a7cb0bb8",
      "value": "0898e140876733009ffb8467a7cb0bb8"
    },

and tried this code in my outgoing sync.
replica.request = catalogTask.request.display_value


In the incoming sync, the value is blank (Checked this by deliberately generating an error for this in the incoming sync).
I tried the same for Request Item field and that seems to be working fine.

I even referred this documentation link but found that 'Requested for' sync detail is not mentioned there.
https://docs.idalko.com/exalate/display/ED/ServiceNow%3A+fields+and+entities+available+for+synchronization

Can someone guide me on this?

Thanks.


  1. Harold Oconitrillo

    Hi Dhiren,

    Can you please try as per below documentation?

    https://docs.idalko.com/exalate/x/pQruAg

    Feel free to contact us back for further questions.

    Kind regards,

  2. Dhiren Notani

    Hi Harold Oconitrillo ,


    I already tried with that but it does not seem to be working for me.

    Also, I referred this documentation 

    https://docs.idalko.com/exalate/display/ED/ServiceNow%3A+fields+and+entities+available+for+synchronization

    where it has no variable available for Requested_for field in the catalog task in servicenow.


    Thanks,

    Dhiren

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