Zendesk - attachments are always public

 
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You can see that one of the comments posted by the Exalate connections is placed as "Public" meaning this had been e-mailed to a customer. They should always be internal. Can you help with the script on this matter, see what needs to be changed to make this work well?


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    1 answer

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      The attachment object has a property 'internal' which allows to set it internal.

      Following script is doing the trick

      Incoming sync | Zendesk
      issue.attachments  += replica.addedAttachments.collect {
    attachment ->
    
    attachment.internal = true
    attachment
}
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