The defect link is broken but the link is still displayed in the background

 
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3 answers

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    Bishihai So the connection is either deactivated or deleted but the issues related to that connection are still the sync-queue, correct? 

    1. Bishihai

      Yes

    2. Jillani Fazal

      Thank you for the confirmation. Please create a support ticket, add all the information and mention the environments on the both sides for example: Jira on Prem, Jira on Cloud, ADO etc. We will be more than happy to address it there. 


      Looking forward to it. 

    3. Bishihai

      Ticket link: https://support.idalko.com/plugins/servlet/desk/portal/8/EASE-15170


      Thank you very much for your support

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    Hi Jillani Fazal


    The issue association link has actually been canceled, but the plug-in tool still shows that it is synchronizing, and the Clean- up tool cannot disconnect the synchronization

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      Hi Bishihai 


      Would it be possible for you to elaborate the scenario, please? 


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