Note
We've packed up and moved from Confluence to Discourse to bring you a better, more interactive space. Out of courtesy we didn't migrate your user account so - you will have to signup again
The Exalate team will be on holiday for the coming days - returning Jan 4
Enjoy & stay safe
An incident is created in ServiceNow and the button for serial automation is created when filling in the Assignment Group.
After filling out this field, a Bug should be created in Jira that, depending on the group, is directed to different projects.
Example:
If Attribution Group = N3 - TI DIG - CATALOGO E CONTEÚDO (ServiceNow), then create an issue in the N3CATALOGO project (Jira).
If Attribution Group = N3 - TI DIG - ATENDIMENTO(ServiceNow), then create an issue in the N3ATEND project(Jira).
Can you please let me know the name of the field in Snow or send me one screenshot to see how the button looks like? Also, I recommend you to follow up the below documentation and use the Snow syntax to set up the trigger.
https://docs.idalko.com/exalate/x/XZArAQ
Feel free to contact us back for further questions you may have.