Note
We've packed up and moved from Confluence to Discourse to bring you a better, more interactive space. Out of courtesy we didn't migrate your user account so - you will have to signup again
The Exalate team will be on holiday for the coming days - returning Jan 4
Enjoy & stay safe
Requirements for ZD-Jira integration:
1. Any comments arriving back from Jira must appear as Internal Notes in Zendesk
2. Only certain comments from Jira should be synced back to ZD i.e. comments starting with [ZD:]
3. The organization and Zendesk ticket number should be reflected in the Environment field in Jira.
Multiple to one sync requirements:
1. Multiple Zendesk tickets to be linked to same Jira issue.
2. The Environment field in Jira should have information of all the linked tickets.
3. Any updates from Jira should follow the general rules stated above.