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Hi,


We have been working on a use-case and we want to mention attachments inside comments (inline attachments) and want to sync it from ServiceNow to JSM (Should be visible on Customer Portal).

Can someone provide assistance here?

  1. Support

    Hi,

    Depending on the instance, you may try by using the transformers.

    Is this synchronization to Jira Cloud or Server?

    Also, you may review the below documentation.

    https://stash.idalko.com/projects/EXAPUB/repos/transformers/browse

    Feel free to contact us back if you have any further question.

    Kind regards

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