Can you unexalate in Zendesk programmatically?

 
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Is there a way to cause a Zendesk ticket to unexalate without clicking the button in the app? For example through an API.

We have a trigger to exalate any Zendesk tickets where a Jira reference has been entered into a custom field, which links to the relevant Jira reference. I'd love to be able to make it so that if that field is cleared the Zendesk ticket is automatically unexalated.

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    1 answer

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      Hi Ola Timpson 

      There are several ways to achieve this, one which I think would be best for your case is to use the "unexalate now" post function so after the Jira reference is set maybe there is a transition where you can add the post function, more information here: https://docs.idalko.com/exalate/x/KwAs

      Hope this is helpful.

      Cheers,

      Daniel

      1. Ola Timpson

        Hi Daniel

        That option seems to be in Jira. Is there a way to do this in Zendesk?

        Thanks,

        Ola

      2. Ola Timpson

        I now have the answer to this

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