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The Exalate team will be on holiday for the coming days - returning Jan 4
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Is there a way to cause a Zendesk ticket to unexalate without clicking the button in the app? For example through an API.
We have a trigger to exalate any Zendesk tickets where a Jira reference has been entered into a custom field, which links to the relevant Jira reference. I'd love to be able to make it so that if that field is cleared the Zendesk ticket is automatically unexalated.