Hello,

For connection NEW_PORTAL_to_AES_ONSITE. The work items from the project in ADO are syncing automatically to the project in Jira, but some of the fields (in the attached screenshots) don’t update on the Jira issue on the first sync. Once there’s an update to the work item in Jira, then the fields update. This was working properly, but it has stopped. Could you advise on how we can have the fields update on the first automatic sync when the issues are created in Jira?

Fields mapping:

State (ADO) <--------> Status(JIRA)

State(ADO) --------> ADO Ticket Status (Jira)

Jira Status(ADO) <--------- Status (Jira)

These fields are not synchronizing.

Fields mapping:

State (ADO) <--------> Status(JIRA)

State(ADO) --------> ADO Ticket Status (Jira)

Jira Status(ADO) <--------- Status (Jira)