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When a ZD (ZenDesk) ticket is solved, the Jira description is overwritten with the text in the first email/internal note in the linked ticket.
When a ZD ticket is solved, the Jira subject is overwritten with the subject in the ticket.
When a ZD ticket is solved, the Jira labels are overwritten/removed in some cases, it seems.
Can you please help me with this? Is this a common issue? What info do you need in order to help me troubleshoot?
Connection: mbnepmsjira_to_mbzendesk
ZENDESK
Outgoing
//sending no comments over
Incoming
issue.description = replica.description ?: "No description" issue.attachments = attachmentHelper.mergeAttachments(issue, replica) issue.comments = commentHelper.mergeComments(issue, replica, \{ comment -> comment.internal = true comment } ) //If the status gets changed, insert a comment if (\!firstSync && \!replica.status.equals(previous?.status)) \{ String message = "The other instance issue status got updated " + [replica.status.name|http://replica.status.name] issue.comments = commentHelper.addComment(issue.comments)\{ comment -> comment.body = message comment.restrictSync = true comment.internal = true } return } //if the assignee gets changed, insert a comment if (\!firstSync && \!replica.assignee.equals(previous?.assignee)) \{ String message = "Assignee on Jira ticket got changed " + replica.assignee.displayName + " " + replica.assignee.email issue.comments = commentHelper.addComment(issue.comments)\{ comment -> comment.body = message comment.restrictSync = true comment.internal = true } return }JIRA
*Outgoing* {code:java} replica.key = issue.key replica.type = issue.type replica.assignee = issue.assignee replica.reporter = issue.reporter replica.summary = issue.summary replica.description = issue.description replica.labels = issue.labels replica.comments = issue.comments replica.resolution = issue.resolution replica.status = issue.status replica.parentId = issue.parentId replica.priority = issue.priority replica.attachments = issue.attachments replica.project = issue.project //Comment these lines out if you are interested in sending the full list of versions and components of the source project. replica.project.versions = \[] replica.project.components = \[] /* Custom Fields replica.customFields."CF Name" = issue.customFields."CF Name" */ *Incoming* if(firstSync)\{ issue.projectKey = "MBSUPPORT" // Set type name from source issue, if not found set a default issue.typeName = nodeHelper.getIssueType(replica.type?.name, issue.projectKey)?.name ?: "Task" } issue.summary = replica.summary issue.description = replica.description issue.comments = commentHelper.mergeComments(issue, replica) issue.attachments = attachmentHelper.mergeAttachments(issue, replica) issue.labels = replica.labelsHi,
Could you please implement the below snippet in the Jira incoming?
if(replica.status == ''solved'){ return }Feel free to contact us back if you have any further question.
Kind regards,
Harold Cruz